We're here to help with any questions about Soberly. 如果你在使用 Soberly 时遇到任何问题，我们随时为你提供帮助。
Contact us via email 通过邮件联系我们
[email protected]We typically respond within 24 hours. 我们通常会在 24 小时内回复。
How do I restore my purchase? 如何恢复购买？
Go to Settings in the app and tap "Restore Purchases". Your subscription is tied to your Apple ID and will be restored automatically on any device signed in with the same account. 进入应用的「设置」，点击「恢复购买」。你的订阅与 Apple ID 绑定，会在使用相同账号登录的任何设备上自动恢复。
How do I cancel my subscription? 如何取消订阅？
Subscriptions are managed through Apple. Go to iPhone Settings > Apple ID > Subscriptions, find Soberly, and tap Cancel. You'll retain Pro access until the current billing period ends. 订阅由 Apple 管理。前往 iPhone 设置 > Apple ID > 订阅，找到 Soberly 并点击取消。你可以在当前计费周期结束前继续使用 Pro 功能。
The app crashed or won't open. What should I do? 应用崩溃或无法打开怎么办？
Try force-closing the app and reopening it. If the issue persists, make sure you're running the latest version from the App Store. If it still doesn't work, please email us at [email protected] with your device model and iOS version. 请尝试强制关闭应用后重新打开。如果问题仍然存在，请确认你正在运行 App Store 上的最新版本。如果依然无法解决，请发送邮件至 [email protected]，告知你的设备型号和 iOS 版本。
How do I contact support? 如何联系客服？
Email us at [email protected]. We typically respond within 24 hours. 发送邮件至 [email protected]，我们通常会在 24 小时内回复。
How do I delete my data? 如何删除我的数据？
All your data is stored locally on your device. To delete everything, simply delete the Soberly app from your iPhone. No server-side data needs to be removed because we never store your personal data on our servers. 你的所有数据都存储在设备本地。要删除所有数据，只需从 iPhone 上删除 Soberly 应用即可。无需额外操作，因为我们从不在服务器上存储你的个人数据。
Is my data private? 我的数据安全吗？
Yes. All your reflections, mood logs, streak data, and course progress are stored exclusively on your device. AI coaching uses our secure API proxy, but we do not store any of your personal content on our servers. No account is required to use the app. 绝对安全。你的所有反思记录、心情日志、连续天数和课程进度都仅存储在你的设备上。AI 教练功能使用我们的安全 API 代理，但我们不会在服务器上存储你的任何个人内容。使用应用无需注册账号。
Can I access the 365-day courses for free? 365 天课程可以免费使用吗？
The first stage of courses is available for free. A Pro subscription unlocks all 365 days across all four stages, plus unlimited AI coaching and additional features. 第一阶段的课程可以免费使用。Pro 订阅可解锁全部四个阶段共 365 天的课程，以及无限次 AI 教练和更多功能。
I relapsed. Will the app reset my progress? 我复发了，应用会重置我的进度吗？
Soberly never punishes setbacks. You can reset your streak counter if you choose to, but your course progress and completed lessons are always preserved. Recovery is a journey — every day counts. Soberly 永远不会惩罚挫折。你可以选择重置连续天数计数器，但你的课程进度和已完成的课程会永远保留。康复是一段旅程——每一天都很重要。